Returns Policy

We always appreciate your custom, and we hope you are happy with your purchase. If this is not the case, please see below for more information on our return policy.


Returns Policy

The Natural French Soap Company is responsible for getting your order to you safely. If any items arrive damaged, please notify us within five days of arrival for replacements or credit.

In the case of a claim, please contact us by email, including photos of the damages and the parcel. After this time, The Natural French Soap Company cannot be held responsible for the items.

In the case of justified claims, we will replace the product(s). The buyer then renounces their right to any other indemnity or pursuit. 


No Longer Want Your Soaps?

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please contact us first, and we will issue a Returns Number.

All returned items must be new in their original packaging and unused or not degraded. The buyer is responsible for any carriage charges incurred. 



To return an item, place the item securely in its original packaging and mail your return to the following address:


The Natural French Soap Company

44 Bis Avenue du Dr Dupont

86320 Lussac Les Chateaux




After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return.



If you have any questions concerning our return policy, please email us at

or telephone: 0033 986 21 04 65